1. Can I have something rushed?
All items are created at the time of your order. Typically orders of one to two toys ship one week after the date of the order. Blankets take 2-4 weeks (each blanket description includes an approximate shipping time). Please contact us before placing an order that needs to be in by a certain date.
2. How long do I have to cancel a custom order?
If you need to cancel an order you must email us within 4 hours of when you place your order. Once production begins on custom pieces, they cannot be cancelled or returned. If you are unsure if something is a final sale, please email us.
3. Can I return items that I ordered?
If an item arrives to you damaged, please email pictures detailing the damage to us and we will authorize the return of your items. All sales of customized pieces are final sales. Other items can be returned within 14 business days. Please complete the return form.
4. Do you have sales?
We work diligently to keep a fair mark up on all of our items, 365 days a year. We do not ever price anything with the intention of putting it on sale. So what you get is fair and even pricing, year round. What you don't get is jacked-up prices, with a crazy sale every once in a while.
5. Are your products machine-washable?
Yes, all of our products are machine washable and will ship with a card detailing care instructions. If you are unsure how to care for your item, please email us.
6. Are your products hypoallergenic?
We strive to use materials that are friendly for all customers. Most of our yarns contain wool, and all of our toys are filled with hypoallergenic polyester fiberfill. All of our products are produced in a pet and smoke free environment.
7. Will you create custom pieces?
Yes, many of our pieces can be customized. You can select from a range of colors when ordering and each piece will be made to those specifications. If you would like to further customize an order, please email us. All customizations are subject to a non-negotiable fee as determined by the extent of the customization.